| Department:
Operations Objective: The National Produce Accounts Manager will supervise all produce customer contact and shipments. Work directly with clients and manage expectations against operational capabilities. Work with our claims department to minimize the loss of revenue on sensitive produce shipments. Communicate with our operations department to ensure the time-sensitive, temperature controlled delivery of the product. Employ a strategic approach by problem solving and develop corrective actions to enhance operational performance. Administer freight capacities within client’s distribution network while providing exceptional customer service. Job Functions: • Create & coordinate account operations, identifying opportunities for additional freight growth • Monitor the temperature and on-time delivery of all produce shipments. • Deliver & expand existing services to exceed customer expectations • Implement a successful business strategy that resolves issues & achieves results • Work as liaison between client’s & sales team • Evaluate & accept EDI data while analyzing freight patterns • Ensure company protocol & policies to optimal utilization • Interact with 3PL & Intermodal division • Communicate with client’s on daily basis to secure shipment orders • Track shipments providing on time service • Diffuse possible situations with loads in transit maintaining a positive persona • Communicate effectively with all office personal Requirements: • Minimum of 2 years experience working with produce in a logistical environment • Prior experience with time-sensitive, temperature controlled products • Prior experience in customer service or as an account manager in consumer products • Strong knowledge of all applicable produce shipment regulations • EDI familiarity • Ability to operate with sense of urgency (multi-task) • Diligent & conscientious work ethic • Strong written and verbal communication skills • Independent worker who is a self-motivator, takes pride in accomplishments & result oriented • Expert problem solving skills • Ability to interface with internal and external clients in a amiable manner • Utilize various technology communication tools • Computer proficiency in Word, Excel, AS400, Databases, Internet usage & EDI (Electronic Data Interchange) Education Required: High School Diploma or GED Addendum: Customer Knowledge: The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to constitute a comprehensive list of functions and duties. Others besides those listed here may be essential. Management retains the discretion to add or to change the duties of the position at any time. Status: Exempt EOE |
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On-Site
Planning / Customer Service Carrier Representative Madison, WI Date Posted: 8/21 Apply for this job |
Department:
Shipping Site Coordinator & Customer Service Specialist – Madison,
WI. Primary Purpose: Manage daily distribution of shipping facilities within customer’s network via assigned routing guide. Coordinate and administer freight capacity within client’s distribution network while providing exceptional customer service. Job Functions: • Site Planning, executing shipments by assigned routing guides. • Operate as an on-site “Stevens” employee. Manage logistical distribution for dedicated and intermodal business divisions within customer’s network. • Create and coordinate account operations, identifying opportunities for additional freight & growth. • Deliver & expand existing services to exceed customer expectations. • Implement a successful business strategy that resolves issues & achieves results. • Work as liaison between sales and operations personnel. Requirements: • Minimum three (3) years proven transportation or planning experience • Excellent planning, forecasting and strong organizational skills with ability to multi-task. • Strong written and verbal communication skills • Expert problem solving skills • Diligent and conscientious work ethic • Ability to operate with sense of urgency • Computer proficiency in Word, Excel, Databases, Internet usage, and working knowledge of EDI (Electronic Data Interchange) • Independent worker who is a self-motivator, takes pride in accomplishments and is results oriented Education Required: Some college course work, degree a plus Experience Required: 2-5 years of customer service or freight planning management experience. EOE |
| Department:
Operations Objective: Load Planners coordinate between all divisions (truck, intermodal & 3PL) ensuring optimal utilization of equipment in region of assigned responsibility. Regional Planners use optimization tools to assist in planning. Freight is planned in a manner which enables the company to meet or exceed profitability expectations. Work directly with internal employees and manage expectations against operational capabilities. Functions: • Deliver & expand existing services to exceed customer expectations • Implement a successful business strategy that resolves issues & achieves results • Analyze freight patterns • Ensure company protocol & policies to optimal utilization • Interact with 3PL & Intermodal division • Communicate with internal employees on daily basis to secure shipment orders • Track shipments providing on time service • Diffuse possible situations with loads in transit maintaining a positive persona • Communicate effectively with all office personal Requirements: • Prior experience in load planning • AS400 familiarity • Utilize network optimization tools • Computer proficiency in Word, Excel, Databases & Internet usage • Working geographic knowledge of the United States, through knowledge of assigned planning region • Ability to operate with sense of urgency (multi-task) • Diligent & conscientious work ethic • Strong written and verbal communication skills • Independent worker who is a self-motivator, takes pride in accomplishments & result oriented • Ability to interface with internal and external clients in a amiable manner Education Required: • High School Diploma or GED EOE |
| Department:
Operations Objective: Dispatcher is responsible for communicating all pertinent freight information to drivers in a region of assigned responsibility. Supervise and maintain equipment providing load capacity. Work directly with internal employees and manage expectations against operational capabilities. Employ a strategic approach by problem solving and develop corrective actions to enhance operational performance. Functions: • Utilize network optimization tools • Implement a successful business strategy that resolves issues & achieves results • Ensure company protocol & policies to optimal utilization • Interact with 3PL & Intermodal division • Communicate with internal employees on daily basis to secure shipment orders • Track shipments providing on time service • Diffuse possible situations with loads in transit maintaining a positive persona • Communicate effectively with all office personal Requirements: • Prior experience in dispatching • AS400 familiarity • Working geographic knowledge of the United States, through knowledge of assigned planning area • Communicate proficiently with drivers • Ability to operate with sense of urgency (multi-task) • Diligent & conscientious work ethic • Strong written and verbal communication skills • Independent worker who is a self-motivator, takes pride in accomplishments & result oriented • Computer proficiency in Word, Databases & Internet usage Education Required: • High School Diploma or GED EOE |
| Department:
Operations Objective: The National Accounts Manager is the primary customer contact in area of assigned responsibility. Work directly with clients and manage expectations against operational capabilities. Employ a strategic approach by problem solving and develop corrective actions to enhance operational performance. Administer freight capacities within client’s distribution network while providing exceptional customer service. Functions: • Create & coordinate account operations, identifying opportunities for additional freight growth • Deliver & expand existing services to exceed customer expectations • Implement a successful business strategy that resolves issues & achieves results • Work as liaison between client’s & sales team • Evaluate & accept EDI data while analyzing freight patterns • Ensure company protocol & policies to optimal utilization • Interact with 3PL & Intermodal division • Communicate with client’s on daily basis to secure shipment orders • Track shipments providing on time service • Diffuse possible situations with loads in transit maintaining a positive persona • Communicate effectively with all office personal Requirements: • Prior experience in customer service or as an account manager in consumer products • EDI familiarity • Ability to operate with sense of urgency (multi-task) • Diligent & conscientious work ethic • Strong written and verbal communication skills • Independent worker who is a self-motivator, takes pride in accomplishments & result oriented • Expert problem solving skills • Ability to interface with internal and external clients in a amiable manner • Utilize various technology communication tools • Computer proficiency in Word, Excel, AS400, Databases, Internet usage & EDI (Electronic Data Interchange) Education Required: • High School Diploma or GED Data: Customer Knowledge: The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to constitute a comprehensive list of functions and duties. Others besides those listed here may be essential. Management retains the discretion to add or to change the duties of the position at any time. Status: Exempt EOE |
| Summary: Responsible for managing the daily activities of a designated group of drivers that include safety, policy, time management, routing, compliance, equipment maintenance, payroll and life issues. Qualifications: • Must have managed drivers in a transportation Co. • Excellent communication skills • Apply for this job Basic PC skills, prefer AS/400 experience • Strong organizational skills • Ability to handle stressful situations on an ongoing basis • Ability to multi-task • Knowledge of qualcomm preferred EOE |
| Summary: This position requires the ability to locate/secure equipment, move time sensitive dry and refrigerated freight in multiple locations around the United States, negotiate rates paid to the carrier, tender load information and manage both carrier and driver service to achieve the desired result for our customers. Managing all aspects of the freight brokerage process in our fast paced, multi-tasking environment requires candidates to possess a positive attitude and be self motivated and able to self manage. Developing new carrier relationships requires knowledge of all aspects of carrier development including strong negotiating and organizational skills, excellent interpersonal and communication skills, both oral and written and excellent telephone skills for cold calling and daily contact with carriers. Developing and maintaining existing customer and carrier relationships requires industry knowledge of carriers, rates, lanes etc. A carrier following is preferred. Updating and managing data on the AS400 and using MS office software requires attention to detail and accuracy. Qualifications: • Minimum of 2 years experience as transportation broker • AS400 and MS Office experience • A carrier following is preferred. • No shipper following is required. • A Bachelors degree is preferred. EOE |